Privacy Policy

Privacy Policy

Effective Date: January 1st 2025

1. Introduction

Welcome to Arion Ranch Ltd ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.arionranch.co.uk) or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller responsible for your personal data is: Ionie-Lee Smallwood

Arion Ranch Ltd
3 Grosvenor House, Chapel Street, Congleton, Cheshire, CW124AB

info@arionranch.co.uk

3. Personal Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us:

  • Contact Information – Name, email address, phone number, and postal address when you contact us, sign up for newsletters, or book services.
  • Payment Details – If you make a payment, we collect billing details. Payments are processed securely by third-party payment processors (we do not store card details).
  • Account Information – If you create an account, we store your login credentials and preferences.

b. Automatically Collected Data:

  • Cookies & Tracking Technologies – We use cookies, IP addresses, and browser details to analyse website traffic and improve user experience.
  • Usage Data – Information about how you interact with our website, such as pages visited and time spent on our platform.

c. Data from Third Parties:

  • If you connect via social media (e.g., Facebook or Instagram), we may receive public profile data.
  • Information from advertising and analytics providers to improve our marketing efforts.

4. Purpose of Data Collection

We collect personal data for the following purposes:

a. To Provide and Improve Our Services:

  • Process bookings, inquiries, and transactions.
  • Personalize user experience and improve website functionality.

b. Communication and Customer Support:

  • Respond to messages and provide customer assistance.
  • Send important updates about services, promotions, or policy changes.

c. Marketing and Promotions (with Consent):

  • Send newsletters and promotional offers.
  • Show targeted advertisements based on interests.

d. Security and Compliance:

  • Prevent fraud, unauthorized access, and legal violations.
  • Comply with legal obligations, such as tax and regulatory requirements.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share data with:

  • Service Providers – Third-party companies that assist with payments, hosting, analytics, and marketing.
  • Legal Authorities – If required by law or to protect rights, safety, and property.
  • Business Transfers – If we merge or sell our business, user data may be transferred as part of the transaction.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. Retention periods depend on legal, contractual, and operational needs.

  • Contact and booking details: Up to 5 years after last interaction.
  • Payment information: Stored securely only as long as needed for transactions.
  • Marketing preferences: Until you opt-out (unsubscribe anytime).

7. Your Data Protection Rights

Under GDPR and UK data laws, you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete information.
  • Delete your data under certain circumstances.
  • Restrict processing if you object to how we use it.
  • Withdraw consent for marketing at any time.

To exercise your rights, contact us at info@arionranch.co.uk

8. Security Measures

We take appropriate security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyse site traffic. You can manage cookie settings in your browser. Read our [Cookie Policy] for more details.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Always review third-party policies before sharing personal data.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates may be notified via email.

12. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

Arion Ranch Ltd

3 Grosvenor House, Chapel Street, Congleton, Cheshire, CW124AB

info@arionranch.co.uk

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